Below you'll find all the answers to frequently asked questions. If you still have questions, don't hesitate to send us an email. We're happy to help!

PRACTICAL

How do I book my Lapland trip?

Booking is super easy with just one click on the button! Customize your trip exactly the way you want it.

Want to choose an accommodation and period that appeals to you right away? Check out our pricing page, use the filter, and click 'Book now' on your desired accommodation. It couldn't be easier!

Need a detailed guide on the booking process? Through this link, you'll find a step-by-step explanation to easily make your reservation.

Can I add thermal clothing, and what does that include?

Yes, for 79 euros per person you can book rented clothing. This includes thermal boots for the entire week, so you won’t need to bring snow boots. Additionally, you will receive a thermal overall/jacket and pants that you can wear over your own winter or ski clothing.

Important: Make sure to bring your own winter or ski clothing. Check out our packing list for an overview of everything you need to bring.

The rented clothing can be used for the entire week.

You can find all the info about the clothing on this page. 

Best time to go to Lapland?

The best time is December to the end of March, depending on how 'extreme' you want your Lapland experience to be.

  • December – January: Shorter days (10:00 – 15:00), magical snowy landscapes, average temperature -25°C.
  • February – March: Longer days (9:00 – 16:00/17:00), milder temperatures around -10°C, treetops become visible.

Northern Lights: Best chance December – March, but it's still a natural phenomenon and not guaranteed.

How many travel days do you offer?

Our travel program offers only 7-day trips, each from Sunday to Sunday, with start dates from December 22 to March 16. We do not offer customized trips. 

 

What do I eat in Lapland?

Rovaniemi

  • Breakfast (with the option for half board) in Reindeer Lodges and Santa Claus Village chalets.
  • Aurora Island: half board with breakfast and dinner included.
  • No half board? Choose from plenty of restaurants in the center or cook for yourself in your accommodation.
  • Supermarkets and shops offer plenty of options for grocery shopping.

Äkäslompolo

  • Lakeside Chalets: breakfast and dinner included.
  • Large supermarket (open 7 days a week until 21:00) with a bakery and butcher.
  • Cozy restaurants offering local specialties like reindeer and bear.
  • Cooking for yourself is easy, thanks to nearby shops and well-equipped accommodations.

Levi

  • Breakfast included in suites, apartments, and studios.
  • A wide range of dining options, from quick bites to gourmet dinners.
  • Supermarkets and shops make cooking for yourself an easy option.
What activities are included in my trip?

In Lapland, you can expect a range of adventurous and unforgettable activities. Here are the activities that are included in your basic package:

  • Husky ride: Take an adventurous ride through the snowy wilderness, pulled by a team of enthusiastic huskies.
  • Snowmobile tour: Explore the vast snowy landscapes on a powerful snowmobile as you ride past frozen lakes and through dense forests.
  • Snowshoe hike: Enjoy a peaceful walk through the snow-covered forests and hills while exploring the beautiful natural surroundings on snowshoes.
  • Northern Lights expedition: Go on a quest to see the enchanting Northern Lights, also known as Aurora Borealis, and admire the dancing curtains of light illuminating the sky with your guide.

In addition to these activities, you can also choose optional activities to make your trip even more special.

Are there any extra costs?

When booking a trip with us, most costs are included, but keep in mind some possible extra expenses:

  • Optional activities – Extra activities, such as a visit to the Ice Hotel, ice fishing, a reindeer farm, etc., can be added for an extra fee.
  • Food and drinks – Depending on the accommodation (see description), meals are included, but drinks and snacks during lunch are often not. Personal expenses, like souvenirs, also fall under this.
  • Thermal clothing & equipment – If you don't book thermal clothing, it won't be provided as standard during your trip. Make sure to bring enough warm clothing.
  • Travel and cancellation insurance – We recommend getting travel insurance if you haven't already. Cancellation insurance can also be helpful to avoid unexpected costs.
  • Tips – Not mandatory, but a token of appreciation for guides and staff is always appreciated.
What travel documents do I need?

If you're coming from a country within the European Union (EU), like the Netherlands or Belgium, a valid identity card (ID card) is sufficient. You don't need a visa to travel to Lapland.

Is this an individual or group trip?

You can partly think of the trip as a group journey. Only the activities take place in groups of a maximum of 12 people, with the standard activities always happening in the same group and the optional activities often in different groups.

Additionally, we organize a few communal dinners or joint outings, but you get to choose how you spend your free time. Typically, the trip is booked by families and couples, but we also occasionally have solo travelers joining our group.

 

Can I receive a price quote?

Yes, you can fully simulate your trip via this quote tool. If you want to finalize your trip, you can do so through this page. Just fill in the search bar on the left, choose your desired accommodation, and click on book now.

FLIGHTS

How do I get to Lapland?

All our direct flights (to and from) to Lapland are operated by partners Brussels Airlines from Zaventem,  Transavia from Schiphol and Eurowings from Düsseldorf. These flights also include a smooth transfer to and from Kittilä Airport to your accommodation.

You can find more information about our flights here.

What are the flight times?

Departure from the Netherlands

Outbound flight: Amsterdam Schiphol 05:00 – 09:15 Kittilä
Return flight: Kittilä 10:25 – 12:40 Amsterdam Schiphol

Departure from Belgium

Outbound flight: Brussels Zaventem 06:25 – 10:45 Kittilä
Return flight: Kittilä 11:45 – 14:10 Brussels Zaventem

Departure from Germany
Outbound flight: Düsseldorf 06:35 – 10:45 Kittilä
Return flight: Kittilä 11:35 – 13:50 Düsseldorf

 

 

Can I check in online and reserve seats?

Yes, you can! You'll receive a text message from us once you can check in online on the airline's website about 24/48/72 hours before departure. This can be done on Brussels Airlines for flights from Brussels, Transavia for flights from Amsterdam, and on Eurowings for flights from Düsseldorf. During online check-in, you can also choose your seats.

Is hand luggage and checked baggage included?

Yes, both flights (Brussels, Germany & Amsterdam) include hand luggage and checked baggage. Here's a quick overview:

Amsterdam

Hand luggage: 10kg, max. 40 x 30 x 20 cm
Note: this hand luggage must fit under your seat.
Checked baggage: 20kg, max. 158 cm length + width + height

Brussels and Germany
 
Hand luggage: 8kg, 55 cm x 40 cm x 23 cm
Checked baggage: 23kg, max. 158 cm length + width + height.

Want to bring extra luggage? You can for 64 euros per person.

Can I bring ski/snowboard gear?

Absolutely! You can do this when booking for €50 per person. In that case, you can either bring 1 pair of skis, ski poles, ski boots, and a helmet, or a snowboard, snow boots, and a helmet.

My name is misspelled on the tickets, what should I do now?

Send us an email right away at info@laplandtravel.com with the correct passport name. We will then change the name, possibly for an additional fee (if e-tickets have already been confirmed, this will apply).

What important documents should I bring?

To board, you only need your national ID card and the flight tickets, which you will receive from us 14 days before departure. Make sure that the information you enter during booking matches the information on your ID card. 

I can't find the flights online, what's going on?

It is indeed true that you cannot find these flights online. This is because these flights are part of our organization and are charter flights. Therefore, you won't find them publicly like a regular flight.

How long does a flight to Lapland take?

The flight time depends on your departure point. Generally, a direct flight from European cities to Lapland takes about 2 to 4 hours.

Which name should I provide?

The name you provide must be the official name as it appears on your passport. So no nicknames.

 

ACTIVITIES

Can I still book activities on-site?

You can add optional activities up to 45 days before departure for a guaranteed spot and the best price. You don't have to decide this during registration, but it's recommended to book them in advance.

Keep in mind that cancellations after 45 days before departure may not be eligible for a refund, as we will have already reserved and paid for a spot for you with our partners at that time.

 

What does my weekly schedule look like?

The schedule includes activities such as husky safari, snowshoe hiking, snowmobile trail, and northern lights expedition, with one activity per day.

Optional activities will be scheduled around standard activities.

Two weeks before departure, you will receive the final schedule. We aim for a schedule that best meets your wishes.

How many optional activities should I book?

Depending on your personal preference, you can add as many activities as you want, but we generally recommend booking 3 to 4 activities, otherwise it can get really busy. It's up to you how active you want your trip to be.

Note, once you book activities, we reserve a spot for you with our partners and pay for it. For this reason, it's not possible to cancel just like that.

Are the activities done in a group or alone?

For the activities, you'll be grouped into teams of up to 8 or 12 people. For the standard activities, this group will remain the same throughout the week. We form these groups based on age and type of travel companions (couples, families, friends...) to ensure everyone feels comfortable.

The optional activities will take place as often as possible with your regular group, but you might meet some new people along the way.

Is a driver's license required for the snowmobile?

Yes. To drive a snowmobile, you must be at least 18 years old and have a Category B driving license (car). If you don't meet one of the requirements, you can only join as a passenger.

How do we get to the activities?

You will be picked up at your accommodation by our vans, which will take you to the activity. Well before each activity, you will receive a message from our Lapland Travel guides, so you can be sure to be ready on time.

Can I ski in Lapland?

Skiing is booked independently on-site. Each ski area has different rates, but you can expect to pay around €50 for a day lift pass and about €60 for equipment rental.

You can find all the info about skiing on the destination pages!

Can I visit the village of Santa Claus?

Recommendation? Only if you're staying in Rovaniemi.

Staying in Äkäslompolo, Luosto, or Levi? Then we do not recommend visiting the Santa Claus Village. It's located more than 2 hours away, so you'll need a rental car. With at least 4 hours of travel time, you'll miss almost all the daylight (only about ~5 hours in winter).

A visit to the Santa Claus Village is definitely easy and worth it if you’re in Rovaniemi!

 

Including meals?

No, meals are not typically included during the activities. However, we do provide a small snack and a drink for most excursions. Want to bring along some extra food or drinks? Absolutely! For certain activities, like a hike, it’s recommended to bring your own lunch. Our guide will give you daily tips on what’s best to pack.

Want to extend your husky or snowmobile tour?

Unfortunately, we do not offer a longer husky tour, as the huskies need enough rest and we don't want to overwork them.

However, you can extend the snowmobile tour or add an extra husky tour on another day (depending on availability), but you'll need to book that on-site yourself.

 

ACCOMMODATION

Are towels and bed linens provided?

Bedding and towels are always included in your booking. You will only receive 1 set of towels per person for the entire week, so feel free to bring an extra towel for use in the sauna.

How far is the accommodation from the center?

It really depends on the accommodation. You can always find the distances listed on the detail page for each type of lodging.

In each area, you can easily hire a taxi to get around. Here are some recommendations:

Is my stay completely private, or will I be sharing it?

Your stay is always completely private. We will never place you with other guests in the same accommodation.

Do we need to pay a deposit?

No. Once you've paid the full trip amount, there are generally no additional costs for the accommodation. However, if you break something during your stay, we will pass the invoice for that on to you.

Is breakfast or dinner included?

Levi: breakfast in the suites/studios/apartments (not in the Alpina and Levina)
Äkäslompolo: half board in the Lakeside chalets
Rovaniemi: Breakfast in the Santa Claus chalets and Reindeer lodges. Half board is also available for both at an additional cost. The Aurora Island is exclusively half board.

 

 

Where can I find an inventory?

You can find the full description of your accommodation by opening it. All the information about the amenities is listed here.

There is a coffee maker available as standard, which you can use to brew filter coffee. The kitchen is fully equipped with all the essentials, such as spices, dish soap, a towel, a microwave, a stovetop, an oven, cutlery, and more.

Additionally, almost every accommodation has a private sauna, sometimes shared. A fireplace is available in some accommodations (check the accommodation information for details).

Can I book a glass cabin/igloo?

Yes, you can book a night in the glass cabin/igloo at all destinations. In Levi and Äkäslompolo, it costs 626 euros for two people, including breakfast and a 3-course dinner.                                                                                                                                                                                                                                       In Rovaniemi, you cannot rent a glass cabin. You can book this independently if desired.

 

How does check-in and check-out work?

Our guide will provide you with all the necessary information about the address, check-in, check-out, and other practical details. Upon arrival, you'll receive clear instructions to ensure everything goes smoothly.

COMMUNICATION

When will I receive general information about my trip?

Below you'll find an overview of when you can expect which communications about your trip:

  • Travel reminder – 100 days before departure
    • Important information about your flight, luggage, arrival, and transfer
    • The packing list.
  • Your online flight tickets – 15 days before departure.
  • Activity schedule – 14 days before departure.
  • Travelbase app invitation – 5 days after your booking.
  • Join the WhatsApp group – 3 days before departure.
When will I receive my flight tickets?

You will receive your flight tickets two weeks before departure. Online check-in is available starting 30 hours before departure from Amsterdam and 24 hours before departure from Brussels. During check-in, you can add extra baggage and select your seat.

 

When will I receive my activity schedule?

You will receive your activity schedule two weeks before departure. We carefully put together your program to ensure you have a varied itinerary that also aligns with the availability of our partners. Making adjustments on your own is not possible.

Would you like to add an extra activity after receiving your schedule? If so, please send us an email as soon as possible, and we'll see if there's still availability. Please note: this is not guaranteed.

Want to cancel an activity? Keep in mind that a refund is not always possible and depends on the terms of our partners.

You can view an example of an activity schedule here.

How does communication on-site work?

3 days before departure, you will receive an invitation to a WhatsApp group. Our Dutch-speaking guides will share the daily schedule for the next day, including pickup times, locations, and recommendations for clothing and necessities for each activity.

When will I get access to the APP?

Shortly after your booking, you'll receive an invitation to download our Travelbase APP. In it, you'll find the following:

  • Everything you need! Flight info, packing list, Northern Lights tips, check-in and check-out details, and insights about Sami culture, animals, and plants.
  • Discover more: Restaurants, attractions, and activities through a map.
  • Convenient & complete: Information about your stay, assistance with issues, and the best tips.

And so much more!

 

What language do the guides speak?

You have a Dutch-speaking guide available who will send you all the important info via WhatsApp, such as the daily schedule, tips, and what to bring.

Most activities are led by our local guides in English, except for the snowshoe hike and northern lights expedition, which are offered in Dutch.

CHILDREN & PREGNANCY

Can children join this trip?

Yes, children are welcome, but keep in mind that there are age restrictions for certain activities. Children under 4 years old cannot participate in some activities, and for others, there is a minimum age of 12 years. This means that an adult may sometimes need to stay behind.

Additionally, it's important to realize that young children may not be able to communicate as well if they are too cold. That's why we recommend this trip for children aged 6 and up, when they can participate more actively and better communicate their needs.

Is there a discount for children?

For children, we offer the following discounts on the standard package (standard activities, accommodation, and flight):

  • Babies (0 to 2 years): €350 discount & can fly for free (on your lap).
  • Preschoolers (2 to 5 years): €350 discount.
  • Children (5 to 12 years inclusive): €100 discount.

All extras such as clothing, insurance, and optional activities will still be charged for babies, preschoolers, and children.

Is there thermal clothing for kids?

Thermal clothing is available for children from the age of 6. For younger children, you'll need to provide the right clothing yourself. We recommend buying a thick thermal suit that your child can wear under their winter clothes.

Is the trip suitable for pregnant women?

In the early months of pregnancy, most activities are still possible, but in later stages, we recommend exercising caution with snowmobile tours, snowshoe hikes, husky sledding, and horseback riding. These activities can be bumpy and may involve unexpected movements.

We advise seeking medical advice from a doctor, as the risks vary from person to person. Safety always comes first.

Kids joining for husky or snowmobile rides?
  • Husky safari: Young children are not allowed to drive the sled, but can ride up front as passengers.
  • Snowmobile: Only individuals with a Category B driving license may operate it.
    • Older children (from 140 cm) can ride as passengers in the back.
    • Younger children (<140 cm) will be pulled in a sled behind the snowmobile.
Is there an option for accommodation in Lapland?

No, unfortunately that's not possible. If your child cannot participate in a certain activity, you need to arrange supervision yourself.

 

Is this trip suitable for people aged 60 and over?

This trip is definitely doable for those 60 and over, although it can vary from person to person. Certain activities like snowshoe hiking, cross-country skiing, and snow cycling do require a higher level of physical effort, so a 'good' basic fitness level is recommended. Our Rangers on site will always take the group into account and will try to adjust the level as much as possible to suit everyone.

Are there physical requirements for this trip?

A basic fitness level is required for some activities. You need to be mobile, as the roads can be snowy and sometimes slippery. You might occasionally sink in deep snow.

Not suitable for wheelchair users, as our facilities are not designed for this.

 

PAYMENTS & INSURANCES

When do I need to pay for my trip?

You have 24 hours to pay your deposit to secure your spot.

When you register, a 30% deposit of the total amount is required.

After that, you have until 45 days before departure to pay the remaining amount. So, this doesn't have to be paid right away.

Which payment method can I use?

Once you've completed your booking, you'll land on a payment page where you can pay the deposit to confirm your booking. You can do this with a VISA or Mastercard, via iDeal or Sofort, via Bancontact, or by bank transfer.

To pay the remaining amount (no later than one month before departure), go to your personal booking page. There, click on manage trip, and scroll down to the payment section. Open this section, and then click on pay remaining amount. Select your preferred payment method. You can also pay the remaining amount with a VISA or Mastercard, via iDEal or Sofort, or via Bancontact or bank transfer.

What does your cancellation insurance cover?

You can cancel your entire trip with this insurance up to the day of departure. Read here for all the cancellation conditions.

What is covered by the cancellation insurance if you, as a traveler, cancel?

A. The entire group cancels

  • If you cancel at least 80 days before departure, you will receive 100% of the paid amount back (excluding the cost of the cancellation insurance).
  • If you cancel less than 80 days before departure, you will still receive 100% of the paid amount back (excluding the costs for the cancellation insurance and flight tickets) if you can provide a valid reason for cancellation (see valid cancellation reasons on the last page), provided you cancel at least one day before departure.
  • If you cancel less than 80 days before departure and cannot provide a valid reason (see valid cancellation reasons on the last page)? Then you will still receive 60% of the paid amount back, excluding the costs of the cancellation insurance and flight tickets, provided you cancel at least one day before departure and the full trip amount has already been paid.

B. One of the travel companions cancels

You made a booking for two or more people, and one (or more) traveler cancels? The costs for the booked accommodation will still apply, as the remaining traveler(s) will still use it. The remaining travelers will therefore take on the costs for the accommodation of the canceling traveler(s).

What is not covered by this insurance?

  • Any reason not included in the valid reasons in the cancellation conditions.
  • Cancellations during the trip. This is covered by your travel assistance insurance.

Come here to find out all about our cancellation conditions, both with and without cancellation insurance.

Note: the choice for cancellation insurance cannot be changed. So it's important to make the choice during your booking.

Can you pay for the trip per person?

No, the main booker always pays the full amount of the trip for all team members.

What are the Superflex booking conditions?

The Superflex booking conditions are temporarily offered when bookings open. Since we understand that plans can change and we want to be as flexible as possible, thanks to the Superflex booking conditions, you can cancel or change your trip for free until September 1, 2025 to another date (subject to availability).

If you book before June 12, you can select these Superflex booking conditions during your booking. After June 12, these conditions will no longer be available.

Insured for the snowmobile tour?

You can also pay a small additional fee on-site (€20 - €30) to minimize your liability in case of an accident.

 

Do I need travel assistance insurance?

If you already have travel insurance, it's not necessary. However, it's a good idea to check with your own insurer about what is covered. Then you can decide for yourself whether you need to take out additional travel insurance with us. You can find more information about the travel insurance we offer here.

What is Lapland Travel affiliated with?

We are a Belgian organization and fall under the company Travelbase. Travelbase is a member of the United Federation of Travel Agents Associations (UFTAA) through its membership with the Flemish Association of Travel Agencies (VVR). As a traveler, you are 100% protected against financial insolvency through MS Amlin Insurance.

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