FAQ: Frequently Asked Questions
FAQ: Frequently Asked Questions
FAQ: Frequently Asked Questions
Below you'll find all the answers to frequently asked questions. If you still have questions, don't hesitate to send us an email. We're happy to help!
Booking is super easy with just one click on the button! Customize your trip exactly the way you want it.
Want to choose an accommodation and period that appeals to you right away? Check out our pricing page, use the filter, and click 'Book now' on your desired accommodation. It couldn't be easier!
Need a detailed guide on the booking process? Through this link, you'll find a step-by-step explanation to easily make your reservation.
Yes, for 79 euros per person you can book rented clothing. This includes thermal boots for the entire week, so you won’t need to bring snow boots. Additionally, you will receive a thermal overall/jacket and pants that you can wear over your own winter or ski clothing.
Important: Make sure to bring your own winter or ski clothing. Check out our packing list for an overview of everything you need to bring.
The rented clothing can be used for the entire week.
You can find all the info about the clothing on this page.
The best time is December to the end of March, depending on how 'extreme' you want your Lapland experience to be.
Northern Lights: Best chance December – March, but it's still a natural phenomenon and not guaranteed.
Our travel program offers only 7-day trips, each from Sunday to Sunday, with start dates from December 22 to March 16. We do not offer customized trips.
Rovaniemi
Äkäslompolo
Levi
In Lapland, you can expect a range of adventurous and unforgettable activities. Here are the activities that are included in your basic package:
In addition to these activities, you can also choose optional activities to make your trip even more special.
When booking a trip with us, most costs are included, but keep in mind some possible extra expenses:
If you're coming from a country within the European Union (EU), like the Netherlands or Belgium, a valid identity card (ID card) is sufficient. You don't need a visa to travel to Lapland.
You can partly think of the trip as a group journey. Only the activities take place in groups of a maximum of 12 people, with the standard activities always happening in the same group and the optional activities often in different groups.
Additionally, we organize a few communal dinners or joint outings, but you get to choose how you spend your free time. Typically, the trip is booked by families and couples, but we also occasionally have solo travelers joining our group.
Yes, you can fully simulate your trip via this quote tool. If you want to finalize your trip, you can do so through this page. Just fill in the search bar on the left, choose your desired accommodation, and click on book now.
All our direct flights (to and from) to Lapland are operated by partners Brussels Airlines from Zaventem, Transavia from Schiphol and Eurowings from Düsseldorf. These flights also include a smooth transfer to and from Kittilä Airport to your accommodation.
You can find more information about our flights here.
Departure from the Netherlands
Outbound flight: Amsterdam Schiphol 05:00 – 09:15 Kittilä
Return flight: Kittilä 10:25 – 12:40 Amsterdam Schiphol
Departure from Belgium
Outbound flight: Brussels Zaventem 06:25 – 10:45 Kittilä
Return flight: Kittilä 11:45 – 14:10 Brussels Zaventem
Departure from Germany
Outbound flight: Düsseldorf 06:35 – 10:45 Kittilä
Return flight: Kittilä 11:35 – 13:50 Düsseldorf
Yes, you can! You'll receive a text message from us once you can check in online on the airline's website about 24/48/72 hours before departure. This can be done on Brussels Airlines for flights from Brussels, Transavia for flights from Amsterdam, and on Eurowings for flights from Düsseldorf. During online check-in, you can also choose your seats.
Yes, both flights (Brussels, Germany & Amsterdam) include hand luggage and checked baggage. Here's a quick overview:
Amsterdam
Hand luggage: 10kg, max. 40 x 30 x 20 cm
Note: this hand luggage must fit under your seat.
Checked baggage: 20kg, max. 158 cm length + width + height
Brussels and Germany
Hand luggage: 8kg, 55 cm x 40 cm x 23 cm
Checked baggage: 23kg, max. 158 cm length + width + height.
Want to bring extra luggage? You can for 64 euros per person.
Absolutely! You can do this when booking for €50 per person. In that case, you can either bring 1 pair of skis, ski poles, ski boots, and a helmet, or a snowboard, snow boots, and a helmet.
Send us an email right away at info@laplandtravel.com with the correct passport name. We will then change the name, possibly for an additional fee (if e-tickets have already been confirmed, this will apply).
To board, you only need your national ID card and the flight tickets, which you will receive from us 14 days before departure. Make sure that the information you enter during booking matches the information on your ID card.
It is indeed true that you cannot find these flights online. This is because these flights are part of our organization and are charter flights. Therefore, you won't find them publicly like a regular flight.
The flight time depends on your departure point. Generally, a direct flight from European cities to Lapland takes about 2 to 4 hours.
The name you provide must be the official name as it appears on your passport. So no nicknames.
You can add optional activities up to 45 days before departure for a guaranteed spot and the best price. You don't have to decide this during registration, but it's recommended to book them in advance.
Keep in mind that cancellations after 45 days before departure may not be eligible for a refund, as we will have already reserved and paid for a spot for you with our partners at that time.
The schedule includes activities such as husky safari, snowshoe hiking, snowmobile trail, and northern lights expedition, with one activity per day.
Optional activities will be scheduled around standard activities.
Two weeks before departure, you will receive the final schedule. We aim for a schedule that best meets your wishes.
Depending on your personal preference, you can add as many activities as you want, but we generally recommend booking 3 to 4 activities, otherwise it can get really busy. It's up to you how active you want your trip to be.
Note, once you book activities, we reserve a spot for you with our partners and pay for it. For this reason, it's not possible to cancel just like that.
For the activities, you'll be grouped into teams of up to 8 or 12 people. For the standard activities, this group will remain the same throughout the week. We form these groups based on age and type of travel companions (couples, families, friends...) to ensure everyone feels comfortable.
The optional activities will take place as often as possible with your regular group, but you might meet some new people along the way.
Yes. To drive a snowmobile, you must be at least 18 years old and have a Category B driving license (car). If you don't meet one of the requirements, you can only join as a passenger.
You will be picked up at your accommodation by our vans, which will take you to the activity. Well before each activity, you will receive a message from our Lapland Travel guides, so you can be sure to be ready on time.
Skiing is booked independently on-site. Each ski area has different rates, but you can expect to pay around €50 for a day lift pass and about €60 for equipment rental.
You can find all the info about skiing on the destination pages!
Recommendation? Only if you're staying in Rovaniemi.
Staying in Äkäslompolo, Luosto, or Levi? Then we do not recommend visiting the Santa Claus Village. It's located more than 2 hours away, so you'll need a rental car. With at least 4 hours of travel time, you'll miss almost all the daylight (only about ~5 hours in winter).
A visit to the Santa Claus Village is definitely easy and worth it if you’re in Rovaniemi!
No, meals are not typically included during the activities. However, we do provide a small snack and a drink for most excursions. Want to bring along some extra food or drinks? Absolutely! For certain activities, like a hike, it’s recommended to bring your own lunch. Our guide will give you daily tips on what’s best to pack.
Unfortunately, we do not offer a longer husky tour, as the huskies need enough rest and we don't want to overwork them.
However, you can extend the snowmobile tour or add an extra husky tour on another day (depending on availability), but you'll need to book that on-site yourself.
Bedding and towels are always included in your booking. You will only receive 1 set of towels per person for the entire week, so feel free to bring an extra towel for use in the sauna.
It really depends on the accommodation. You can always find the distances listed on the detail page for each type of lodging.
In each area, you can easily hire a taxi to get around. Here are some recommendations:
Your stay is always completely private. We will never place you with other guests in the same accommodation.
No. Once you've paid the full trip amount, there are generally no additional costs for the accommodation. However, if you break something during your stay, we will pass the invoice for that on to you.
Levi: breakfast in the suites/studios/apartments (not in the Alpina and Levina)
Äkäslompolo: half board in the Lakeside chalets
Rovaniemi: Breakfast in the Santa Claus chalets and Reindeer lodges. Half board is also available for both at an additional cost. The Aurora Island is exclusively half board.
You can find the full description of your accommodation by opening it. All the information about the amenities is listed here.
There is a coffee maker available as standard, which you can use to brew filter coffee. The kitchen is fully equipped with all the essentials, such as spices, dish soap, a towel, a microwave, a stovetop, an oven, cutlery, and more.
Additionally, almost every accommodation has a private sauna, sometimes shared. A fireplace is available in some accommodations (check the accommodation information for details).
Yes, you can book a night in the glass cabin/igloo at all destinations. In Levi and Äkäslompolo, it costs 626 euros for two people, including breakfast and a 3-course dinner. In Rovaniemi, you cannot rent a glass cabin. You can book this independently if desired.
Our guide will provide you with all the necessary information about the address, check-in, check-out, and other practical details. Upon arrival, you'll receive clear instructions to ensure everything goes smoothly.
Below you'll find an overview of when you can expect which communications about your trip:
You will receive your flight tickets two weeks before departure. Online check-in is available starting 30 hours before departure from Amsterdam and 24 hours before departure from Brussels. During check-in, you can add extra baggage and select your seat.
You will receive your activity schedule two weeks before departure. We carefully put together your program to ensure you have a varied itinerary that also aligns with the availability of our partners. Making adjustments on your own is not possible.
Would you like to add an extra activity after receiving your schedule? If so, please send us an email as soon as possible, and we'll see if there's still availability. Please note: this is not guaranteed.
Want to cancel an activity? Keep in mind that a refund is not always possible and depends on the terms of our partners.
You can view an example of an activity schedule here.
3 days before departure, you will receive an invitation to a WhatsApp group. Our Dutch-speaking guides will share the daily schedule for the next day, including pickup times, locations, and recommendations for clothing and necessities for each activity.
Shortly after your booking, you'll receive an invitation to download our Travelbase APP. In it, you'll find the following:
And so much more!
You have a Dutch-speaking guide available who will send you all the important info via WhatsApp, such as the daily schedule, tips, and what to bring.
Most activities are led by our local guides in English, except for the snowshoe hike and northern lights expedition, which are offered in Dutch.
Yes, children are welcome, but keep in mind that there are age restrictions for certain activities. Children under 4 years old cannot participate in some activities, and for others, there is a minimum age of 12 years. This means that an adult may sometimes need to stay behind.
Additionally, it's important to realize that young children may not be able to communicate as well if they are too cold. That's why we recommend this trip for children aged 6 and up, when they can participate more actively and better communicate their needs.
For children, we offer the following discounts on the standard package (standard activities, accommodation, and flight):
All extras such as clothing, insurance, and optional activities will still be charged for babies, preschoolers, and children.
Thermal clothing is available for children from the age of 6. For younger children, you'll need to provide the right clothing yourself. We recommend buying a thick thermal suit that your child can wear under their winter clothes.
In the early months of pregnancy, most activities are still possible, but in later stages, we recommend exercising caution with snowmobile tours, snowshoe hikes, husky sledding, and horseback riding. These activities can be bumpy and may involve unexpected movements.
We advise seeking medical advice from a doctor, as the risks vary from person to person. Safety always comes first.
No, unfortunately that's not possible. If your child cannot participate in a certain activity, you need to arrange supervision yourself.
This trip is definitely doable for those 60 and over, although it can vary from person to person. Certain activities like snowshoe hiking, cross-country skiing, and snow cycling do require a higher level of physical effort, so a 'good' basic fitness level is recommended. Our Rangers on site will always take the group into account and will try to adjust the level as much as possible to suit everyone.
A basic fitness level is required for some activities. You need to be mobile, as the roads can be snowy and sometimes slippery. You might occasionally sink in deep snow.
Not suitable for wheelchair users, as our facilities are not designed for this.
You have 24 hours to pay your deposit to secure your spot.
When you register, a 30% deposit of the total amount is required.
After that, you have until 45 days before departure to pay the remaining amount. So, this doesn't have to be paid right away.
Once you've completed your booking, you'll land on a payment page where you can pay the deposit to confirm your booking. You can do this with a VISA or Mastercard, via iDeal or Sofort, via Bancontact, or by bank transfer.
To pay the remaining amount (no later than one month before departure), go to your personal booking page. There, click on manage trip, and scroll down to the payment section. Open this section, and then click on pay remaining amount. Select your preferred payment method. You can also pay the remaining amount with a VISA or Mastercard, via iDEal or Sofort, or via Bancontact or bank transfer.
You can cancel your entire trip with this insurance up to the day of departure. Read here for all the cancellation conditions.
What is covered by the cancellation insurance if you, as a traveler, cancel?
A. The entire group cancels
B. One of the travel companions cancels
You made a booking for two or more people, and one (or more) traveler cancels? The costs for the booked accommodation will still apply, as the remaining traveler(s) will still use it. The remaining travelers will therefore take on the costs for the accommodation of the canceling traveler(s).
What is not covered by this insurance?
Come here to find out all about our cancellation conditions, both with and without cancellation insurance.
Note: the choice for cancellation insurance cannot be changed. So it's important to make the choice during your booking.
No, the main booker always pays the full amount of the trip for all team members.
The Superflex booking conditions are temporarily offered when bookings open. Since we understand that plans can change and we want to be as flexible as possible, thanks to the Superflex booking conditions, you can cancel or change your trip for free until September 1, 2025 to another date (subject to availability).
If you book before June 12, you can select these Superflex booking conditions during your booking. After June 12, these conditions will no longer be available.
You can also pay a small additional fee on-site (€20 - €30) to minimize your liability in case of an accident.
If you already have travel insurance, it's not necessary. However, it's a good idea to check with your own insurer about what is covered. Then you can decide for yourself whether you need to take out additional travel insurance with us. You can find more information about the travel insurance we offer here.
We are a Belgian organization and fall under the company Travelbase. Travelbase is a member of the United Federation of Travel Agents Associations (UFTAA) through its membership with the Flemish Association of Travel Agencies (VVR). As a traveler, you are 100% protected against financial insolvency through MS Amlin Insurance.